Welcome to
We’re delighted to have you with us.
This page has everything you need for your stay – Wi-Fi details, food & drink times, local info, and how to contact the team. Save it to your home screen so it’s always handy during your stay.
Quick info
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WiFi:
Name: Park Hotel Guest WiFi
Password: Welcomepark - Check-In: from 15:00
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Early Check-out:
Please Leave your room key in reception if you plan to depart early - Check-Out: by 11:00
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Breakfast:
Monday-Friday: 07:30 – 09:30
Saturday-Sunday: 08:00 - 10:00 -
Food Times:
- Monday – Friday: Lunch 12:00–15:00 | Dinner 18:00–20:30
– Saturday: 12:00–20:30 (All-day dining)
– Sunday: Roast 12:00–16:00 | Regular menu 16:00–19:30 - The Old Barrel Bar: Opens at 11:00
Reception hours: 24/7 – 11:00-23:00
From your room phone: Dial 01379 642 244 for Reception
From your mobile: Call 01379 642244
Email: info@parkhoteldiss.co.uk
If you need anything at all – extra pillows, towels, taxi numbers, local recommendations – just get in touch with the team.
Your room is serviced daily.
For extra towels, pillows, toiletries or tea & coffee, please contact Reception.
If you would like your room not to be serviced, please let Reception know or use the “Do Not Disturb” sign if provided.
Laundry
We do not currently offer a full laundry service, but we’re happy to recommend nearby laundrettes on request.
TV & Streaming
Use the remote to switch the TV on and browse channels.
To change input or source, press the Source/Input button on the remote.
Streaming Accounts (Netflix, Amazon, YouTube, etc.)
If you choose to log into any personal streaming accounts on the TV, please ensure you log out before check-out.
The Park Hotel cannot access, manage, or sign out of guest accounts, and we are not responsible for any accounts left logged in after your stay.
How to Log Out on the TV:
Open the streaming app you used
Go to Settings / Account
Select “Sign Out” / “Log Out”
Confirm when prompted
To Log Out Remotely From Your Own Device:
Netflix: Account → Security & Privacy → Sign Out of All Devices
Amazon Prime Video: Account → Manage Your Apps → Sign Out of All Devices
Google / YouTube: Account → Manage Devices → Sign Out
If you need help logging out, Reception is happy to assist.
Heating
Heating can be adjusted using the room thermostat or radiator valves (depending on your room).
If the temperature is too warm or too cold, or you’re unsure how to adjust it, please contact Reception and we’ll be happy to help.
Room Amenities
Hairdryer: Located in your wardrobe or drawer
Iron & Ironing Board: Located in your room
Tea & Coffee: Complimentary facilities are provided and can be topped up at Reception
Extra pillows, blankets or towels: Available on request — call or visit Reception
- Complimentary Bottled Water
If any of the above are missing from your room please contact reception to get you a replacement.
Check-Out
Standard check-out time is 11:00am.
Late Check-Out
Late check-out may be available subject to availability and an additional charge of £10 per hour up to 13:00.
Please contact Reception the day before departure if you would like to arrange this.
House Rules
Smoking & Vaping
The Park Hotel Diss is a non-smoking and non-vaping hotel.
Smoking or vaping in bedrooms will incur a deep-cleaning charge of £100+.
There are designated smoking areas outside – please ask a member of staff.
Noise
Please be considerate of other guests, especially between 11:00pm and 7:00am.
Pets
Pets are not allowed in guest bedrooms but are welcome in our Old Barrel Bar area.
Damage
Any significant damage or missing items may result in a charge being made to the card supplied at check-in.
Emergencies & Safety
Fire Alarm
If you hear the continuous fire alarm, leave the building immediately using the nearest exit.
Do not use the lifts.
Our assembly point is in our car park on the left side near the black fences.
Medical Emergency
Dial 999 for emergency services.
Then contact Reception so we can assist and direct the emergency crew.
Security
Please ensure your door is fully closed and locked when leaving your room.
Do not prop open fire doors or allow unknown persons to follow you into the building.
If you notice anything unsafe, please let a member of staff know immediately.
Local Transport Information
🚆 Train Station
Diss Railway Station
For live train times, arrivals, departures, and delays:🔗 Live Train Times (Diss Station – National Rail):
https://www.nationalrail.co.uk/stations/diss/🔗 Live Train Times (Trainline):
https://www.thetrainline.com/station/diss(You only need to include one, but both are handy depending on user preference.)
🚌 Local Bus Times
Use the official Norfolk buses data — the most accurate and updated source.
🔗 Norfolk Bus Times (Bustimes.org – Diss):
https://bustimes.org/localities/diss🔗 Timetables (First Bus – Norwich & Norfolk routes):
https://www.firstbus.co.uk/norfolk-suffolk🔗 Konectbus (Norfolk services)
https://www.konectbus.co.uk/servicesThese cover Diss → Norwich, Bury St Edmunds, Thetford, Ipswich, etc.
🚖 Local Taxi Companies (Diss)For local taxi services, please speak to Reception or simply search “Taxis in Diss” on Google for the most up-to-date options.
We strongly recommend pre-booking your taxi in advance, especially during evenings and weekends, to ensure availability and safety.
Please note: Uber and other app-based ride services do not operate in Diss.
If anything isn’t quite right during your stay, please let us know so we can put it right.
For any issues or complaints, please email our management team directly at resolutions@yiasemis.com.
If you’ve enjoyed your stay, we’d really appreciate a review on Google or your booking platform.
Your feedback helps us improve and supports our family-run business – thank you.